Inquiry for Quotation
All inquiries for support have to be send by E-mail to email@example.com.
The support-team can control the flow of inquiries in a more efficient
way. Normally you can expect the reply within
4 or maximal 24 hours. For urgent cases the helpdesk can be reached by
telephone in the morning, during working days from 9.00 am until 12.00 am
When you have questions or doubts about calculation(s), your inquiry
needs the following attachments : the
calculation(s) (in pdf-form) and/or all (project) files (zie
Help:backup/zip). We also need a clear description of the problem(s) you
encountered. In case of networkproblems with the keylock(s) we need to
know exactly which changes have been made in your environment, since the
Support or Engineering ?
Inquiries for making or checking calculations for 1 or more
calculations are being treated as engineering-inquiry
. Inquiries concerning 1 or more calculations, without attachments are also treated as